FAQ's
We shop for you in India (especially in Hyderabad) and ship your items globally.
Frequently Asked Questions!
General Questions:
UPICK is a shopping service company that helps you discover and purchase authentic Indian goods. We act as your personal shopper in India (HYD), handpicking items from local markets and delivering them to you anywhere in the world.
Personal shopping is a great way to take the stress out of shopping and can help you find your needs, whether you’re shopping for yourself or someone else. You can also usually find better deals and the latest trends online availing them.
Benefits:
• Personalized Recommendations for Clients
• Price Predictions
• Virtual shopping experience
• Time Saving
• Order Status and Returns
We offer a wide range of products, including exquisite ethnic wear, handcrafted gifts, stunning home decor, and other unique Indian treasures. We focus on sourcing high-quality, authentic items that embody the essence of India.
We ship globally! No matter where you are in the world, we can deliver your everything to your doorstep.
You can either browse our curated services or tell us what you’re looking for. We then source the items from trusted local vendors in India, handle the purchase, and ship them to you. We make the process effortless and convenient.
UPICK provides a personalized shopping experience. We handpick items based on quality and authenticity, offering access to unique treasures you might not find elsewhere. We’re more than just a retailer; we’re your trusted partner in discovering the best of Indian markets.
Product & Sourcing Questions:
We work with trusted local vendors and carefully inspect each item before shipping. We are committed to delivering high-quality, authentic products that meet your expectations.
Yes! UPICK offers a personalized shopping experience. If you have a specific item in mind, just let us know, and we will do our best to source it for you.
We can explore options for custom-made or personalized products depending on your specific request. Please contact us with your requirements, and we will do our best to accommodate them.
Shipping & Delivery Questions:
Shipping time varies depending on your location and the specific items ordered. We will provide you with an estimated delivery time after your purchase.
Shipping costs are calculated based on the weight, dimensions, and destination of your package. We will provide you with a shipping quote before you finalize your order.
Customs and import fees vary based on your country’s regulations. You may be responsible for these fees upon delivery. We recommend checking your local customs policies for more information.
Once your order has been shipped, we will provide you with a tracking number so you can monitor its progress.
Yes, though there are a few prerequisites that need to be fulfilled before shipping your package of medicines internationally:
1. A medical certificate that is issued within 3 months of the shipment date with the name of the patient.
2. A Prescription of the medicines with the medical names in English within 1 month of the shipment date. (we can help with that)
3. A receipt/bill of the medication purchase with patient’s name within 1 month of the shipment date. (we can help with that)
4. Passport copy of the patient/receiver with the name same as the prescription.
5. Medicine shipments can only be sent in 1kg batches.
6. A maximum of 3 months course can be shipped which is cross-checked with prescription.
Please visit the link below to see the list of prohibited items.
Yes, you can send personal packages. Make sure package items are eligible for international shipping.
Other Questions:
You can contact us through our website, email, or social media channels. We’re always happy to help with any questions or concerns you may have.
Please refer to our website for our detailed return policy. We strive to ensure customer satisfaction and will do our best to resolve any issues that may arise.
Currently, we accept payments via UPI, Paypal, International and Indian cards for the transactions.
Our chat timings are from Mon-Sun 8 am – 12 am IST. If your request is urgent, do give us a call at +91 93903 97959.
Personal shopping hours are Monday through Sunday from 9:00 AM to 9:00 PM IST (subject to the working hours of the vendors).
Payment is done prior to shopping and shipping. You will receive the invoice that will contain total amount for the products in the shopping list along with fees. Please check pricing page for more information.
Once the order is confirmed, we cannot accept cancellations on shipments.