Cancellation & Refund Policy
Effective Date: 19-01-2025
At UPICK, we take pride in offering a seamless shopping experience, providing high-quality products and personalized services. Since many of our items are carefully sourced, tailored, or customized as per individual preferences, we maintain a strict No Cancellation & No Refund Policy once an order is placed.
1. Order Cancellation Policy
- Once an order is confirmed, it cannot be canceled under any circumstances.
- As we work with a wide range of products, including custom-made clothing, handcrafted decor, and perishable items, each order is processed immediately to ensure timely delivery.
- If you require any urgent modifications, you may contact us within 12 hours of placing your order. We will do our best to accommodate the changes, but modifications are subject to feasibility and may incur additional charges.
2. Refund & Return Policy
We strive to maintain the highest quality standards. However, due to the nature of our business, refunds and returns are strictly limited to the following conditions:
a. No Refunds on Service Charges or Customized Orders
- Any charges related to tailoring, customization, or personalization are non-refundable under any circumstances.
- Perishable items (savory delights) and handcrafted goods, once prepared or dispatched, cannot be returned or refunded due to hygiene and quality reasons.
b. Damaged or Incorrect Items
- If you receive an item that is damaged during transit or incorrect, you must inform us within 48 hours of delivery by providing:
- Clear photos/videos showing the damage or incorrect item.
- Order details, including invoice number and delivery information.
- After review, if the claim is approved, we will offer a replacement of the item. In cases where a replacement is not possible, we may issue store credit at our discretion.
- Returns for damaged or incorrect items must be sent back in unused condition, with original packaging intact.
c. No Refunds for Buyer’s Remorse
- We do not offer refunds or exchanges for change of mind, incorrect size selection, or dissatisfaction with personal preferences. Please review product details carefully before placing an order.
3. Modification Requests
- If you need an urgent modification to your order, please contact us immediately after placing it. While we will make every effort to accommodate your request, modifications are not guaranteed and will depend on the processing stage of your order.
- If a modification is possible, additional charges may apply.
4. Late or Missing Refunds (If Applicable)
- Approved refunds (for exceptional cases like unavailable products) may take 7-10 business days to reflect in your account, depending on your payment provider.
- If you haven’t received your refund after 10 days, please check with your bank or payment provider before reaching out to us.
5. Contact Us
For any concerns regarding order modifications or damaged items, please contact us at:
📧 Email: Email
đź“Ť Location: Hyderabad, India
At UPICK, we appreciate your trust and support. Our policies are designed to maintain transparency while ensuring the best possible service for our customers.